The Certification Program Coordinator (CPC) is responsible for leading, implementing, and maintaining all IFM Certification Program (IFMCP) projects and activities. The CPC is expected to be a recognized specialist for the IFM Certification Program and to serve as a resource internally and externally for IFMCP-related functions. In this role, the CPC will collaborate interdepartmentally with minimal guidance, interpret the needs and issues relevant to the role, and recommend appropriate solutions, standards, procedures, and best practices. This role requires a specialized depth and breadth of expertise of IFMCP with skills in project management, organization, communication, and collaboration, as well as the ability to build and maintain relationships with external partners. Under the direction of the Certification Program Manager, this role is responsible for:
- Project Management
- Relationship Management
- Project Management:
- Plans, implements, and evaluates IFMCP projects from initiation through completion—creates, maintains, and updates project objectives.
- Manages complex projects and ensures project results meet requirements regarding quality, reliability, budget, and schedule—monitors project outcomes, recommends changes and process adjustments, and tracks and develops best practices and timelines for future projects.
- Solves complex problems with defined decision-making authority.
- Responsible for organizing and facilitating meetings with internal and external stakeholders.
- Ability to facilitate effective collaboration across departments.
- Acts as a subject matter expert on IFMCP-related issues, acts as a liaison for IFM with IFMCP parties and representatives, and clarifies needs and requirements.
- Relationship Management:
- Promotes and manages relationships through high quality verbal interactions and written communications with IFM Certified Practitioners, Candidates, Consultants, and other internal/external parties.
- Assists in the development and ongoing maintenance of IFMCP policies and processes.
- Collaborates within the department (especially with the other CPC) to coordinate, develop, plan, and implement clear written material, media, and web content.
- Mentors and guides candidates and relays information concerning IFMCP to IFM Certified Practitioners and the wider IFM community to build and nurture a learning community, provide support, and foster an understanding of the program, its requirements, and its benefits.
- Acts as an internal resident knowledge expert on candidates and IFM Certified Practitioners.
- Other Functions:
- Acts as a liaison for the Medical Education Department with a professional degree of discernment while in person, over the phone, and via email.
- Contributes to the overall planning, development, and implementation of the IFMCP strategic goal.
- Adjusts to changing priorities and responsibilities as project demands and program demands grow and develop.
- Expertise with MS Office Suite; willingness and ability to adapt to new technologies and software.
- Expertise in skillful dialogue, discussion, and inquiry, as well as the ability to communicate large amounts of information into concise, actionable language over the phone, in person, and via email across multiple geographical locations.
- Must be able to both work independently and collaborate on planning, processes, goals, schedules, and outcomes.
- Must be able to be self-directed with work activities, take initiative, assess current status, anticipate obstacles and challenges, and recommend changes and improvements.
- Must be able to make decisions guided by policies, procedures, and business plans, and to inquire for clarification as appropriate.
- Must be able to receive guidance and oversight from Certification Program Manager.
Education, Licenses, Certificates:
- Two or more years managing projects or an equivalent combination of education and experience necessary to perform the job required.
- BA/BS preferred.
- Must have demonstrated expertise with MS Office Suite (Excel, Outlook, Word).
- Willingness and ability to adapt to new technologies and software.
- Light moving, transporting, and positioning of items weighing less than 10 pounds.
- Sitting, standing, bending, reaching, pushing/pulling, kneeling, twisting, grasping, and walking for general office duties and travel as required.
- General indoor office environment.
- Regularly exposed to computer monitors and shared workspaces. The noise level in the work environment is typically at a white-noise level.
Hours of Work:
- May require work outside of standard business hours.
- 5-15% (two to four trips per year).
Please submit your resume and cover letter to email@example.com.