in-person

Why did the teal button switch to complete when I have not finished viewing the materials, taking the assessment, and/or attending the livestream event?

The button automatically switches to “Complete” after being clicked on, even if you are not yet finished with the course. This does not affect your ability to access any folder (including course materials, livestream, and/or the assessment). When attending a livestream event, you will need to click on items that say “Complete” in order to re-access the broadcasts after break times.

Will I receive recordings after the program?

Yes, recordings (MP3, MP4, & PDFs) and other course materials are included in your tuition and will be made available after the course ends. Participants can assess these materials for one year, after which they are removed from the portal. We recommend you download materials you wish to keep prior to the one-year deadline.

How do I access my Course Materials?

Log in to the IFM website using your email address and password.
Select My Education from the menu on the left.
Select My Courses.
Select the Live Stream category.
Navigate to this course and select Launch.

If I can only attend a portion of the conference, can I get a discount?

No. Partial registration is not available for any of our courses.

Do you offer a special tuition rate for groups registering from the same clinic?

Yes.

Three or more members of the same clinic who register together are eligible to receive $500 off AFMCP tuition and $250 off APM tuition.

Groups of 10-14 members of the same clinic who register together are each eligible to receive $550 off AFMCP and $275 off APM tuition.

Groups of 15-19 members of the same clinic who register together are each eligible to receive $600 off AFMCP.

Groups of 20 or more members of the same clinic who register together are each eligible to receive $650 off AFMCP.

Official Rules/Restrictions

  • Group conference registrations must be purchased at one time with a single payment.
  • Individuals must be from the same organization, academic institution, or practice.
  • Each conference registration under this policy will be treated as an individual registration. Course materials and/or benefits may not be shared with others.
  • Membership discounts may be used in addition to group conference registrations. However, scholarships or student discounts may not be used. No additional discounts may be used.

How to Participate

  • Ensure that all practitioners included have an account set up on the IFM website.
  • Gather the names, mailing addresses, email addresses, and primary degrees of participants.
  • Send information to IFM’s Accounting Coordinator Andrew Wright at andrewwright@ifm.org and include the credit card information to process the payment. You may also call Andrew at 253.661.3027.

How do I access my course materials and schedule?

  1. Log in to the IFM website using your email address and password.
  2. Select “My Education” from the menu on the left.
  3. Select “My Courses.”
  4. Select the appropriate category.
  5. Navigate to the appropriate course and select “Launch.”

Is there a dress code?

We do not have a dress code at our in-person programs. Attendees typically wear business or business casual attire.

I have dietary restrictions. Will you provide snacks that meet my dietary needs?

Mid-morning and mid-afternoon snacks are gluten-free and dairy-free and are prepared within the IFM Elimination Diet guidelines. We also provide a list of nearby restaurants with menus that are friendly to those with special dietary needs. The restaurant list will be added to your pre-course materials.

Can I purchase the conference recordings if I am not able to attend?

Audio and video recordings are only available to attendees of the program. We do not sell the presentation slides or audio or video recordings of any conference that is part of the IFM Certification Program.

Can I bring my staff member or spouse with me?

Only registered attendees with name badges will be allowed in the conference room. Children, unregistered spouses, and unregistered staff members may not attend the program or sponsored events.

Where can I go to book my hotel room?

Go to the Learning Center and search for the program you plan to attend. Hotel booking information will be listed in the course description.

Can I request to share a hotel room with another conference attendee?

Yes. You may post your request “My Forums.” To post the request, follow these instructions:

  1. Log in to the IFM website using your email address and password.
  2. Select “My Forums” from the menu on the left.
  3. Click on the appropriate course during which you are searching for a room.
  4. Click on the “Community Connections” thread.
  5. Type in your request, and do not forget to include a compelling Topic Title. We also recommend checking the box marked, “Notify me of follow-up replies via email.” Click “Submit.”

Where do I find the schedule for my livestream program?

Visit the Learning Center and search for the program you are interested in. The schedule will be listed in the course description.

How do I access livestreaming on the day it starts?

  • Log in to the IFM website using your email address and password.
  • Select My Education from the menu on the left.
  • Select My Courses.
  • Select the Livestream category.
  • Navigate to this course and select Launch.
  • If you have trouble accessing your account, please contact us at info@ifm.org

Can I pause if I need to walk away for a moment?

While you cannot pause the program, there are scheduled break times. If you miss any sessions, you will be able to review the recordings afterward.

Is the time of the livestream adjusted for my time zone?

Presentations are broadcasted in Pacific Time. To find out when the conference will be broadcast in your time zone, we recommend using this World Time Converter. View the schedule for the program you plan to attend to find out which time sessions will begin.

How do I know my computer, mobile device, or tablet meets the minimum technical requirements for livestreaming?

Use the system checker in the location and on the device you intend to use to access the live-stream program.

What are the livestream participation requirements? Can I log in with multiple devices?

Live, synchronous participation is required for IFM livestream programs. You must participate in the broadcast by logging into your own IFM account to receive CME credit and to fulfill IFM Certification Program requirements. Live-stream login information is unique and cannot be shared. Those who do not log in through their own IFM account during the livestream will be removed from the program and will not receive program materials, recordings, CME credit, or credit toward the IFM Certification Program.

I did not pass the system checker screening. How can I reach technical support?

Technical support is provided by our live-stream provider Digitell:

Email Support: support@digitellinc.com
Phone Support: (Monday–Friday, 8 am–5 pm Eastern)
Toll-Free: 877.796.1325
International: 1.716.664.2041

In addition to the listed times above, support is available during live streams beginning one hour before the start and continuing until 30 minutes after the last session ends.