Why did the teal button switch to complete when I have not finished viewing the materials, taking the assessment, and/or attending the livestream event?

The button automatically switches to “Complete” after being clicked on, even if you are not yet finished with the course. This does not affect your ability to access any folder (including course materials, livestream, and/or the assessment). When attending a livestream event, you will need to click on items that say “Complete” in order to re-access the broadcasts after break times.

Will I receive recordings after the program?

Yes, recordings (MP3, MP4, & PDFs) and other course materials are included in your tuition and will be made available after the course ends. Participants can assess these materials for one year, after which they are removed from the portal. We recommend you download materials you wish to keep prior to the one-year deadline.

How do I access my Course Materials?

Log in to the IFM website using your email address and password.
Select My Education from the menu on the left.
Select My Courses.
Select the Live Stream category.
Navigate to this course and select Launch.

Where do I find the schedule for my livestream program?

Visit the Learning Center and search for the program you are interested in. The schedule will be listed in the course description.

How do I access livestreaming on the day it starts?

  • Log in to the IFM website using your email address and password.
  • Select My Education from the menu on the left.
  • Select My Courses.
  • Select the Livestream category.
  • Navigate to this course and select Launch.
  • If you have trouble accessing your account, please contact us at

Can I pause if I need to walk away for a moment?

While you cannot pause the program, there are scheduled break times. If you miss any sessions, you will be able to review the recordings afterward.

Is the time of the livestream adjusted for my time zone?

Presentations are broadcasted in Pacific Time. To find out when the conference will be broadcast in your time zone, we recommend using this World Time Converter. View the schedule for the program you plan to attend to find out which time sessions will begin.

How do I know my computer, mobile device, or tablet meets the minimum technical requirements for livestreaming?

Use the system checker in the location and on the device you intend to use to access the live-stream program.

What are the livestream participation requirements? Can I log in with multiple devices?

Live, synchronous participation is required for IFM livestream programs. You must participate in the broadcast by logging into your own IFM account to receive CME credit and to fulfill IFM Certification Program requirements. Live-stream login information is unique and cannot be shared. Those who do not log in through their own IFM account during the livestream will be removed from the program and will not receive program materials, recordings, CME credit, or credit toward the IFM Certification Program.

I did not pass the system checker screening. How can I reach technical support?

Technical support is provided by our live-stream provider Digitell:

Email Support:
Phone Support: (Monday–Friday, 8 am–5 pm Eastern)
Toll-Free: 877.796.1325
International: 1.716.664.2041

In addition to the listed times above, support is available during live streams beginning one hour before the start and continuing until 30 minutes after the last session ends.