Where do I find the schedule for my live-stream program?

Visit the Learning Center and search for the program you are interested in. The schedule will be listed in the course description.

How do I access live streaming on the day it starts?

About an hour before the live stream starts (local time), course participants will receive an email with the link to access the live stream. Participants are notified that they will receive this email with the link at several times days in advance of the start of the course.

If you have not received the email with the live-stream link, please check your junk folder. If you still do not see it, please contact us at

Can I switch from the in-person event to the live-stream option?

Switching from the in-person event to the live-streaming option will incur a $150 processing fee until 10 days prior to the start of the course. Requests to switch from the in-person event to the live-streaming option made after 10 days prior to the start of the course and before the online registration deadline will incur a $300 processing fee. No cancellations of live streaming or switches to the live-stream option will be processed after the online registration deadline.

Can I pause if I need to walk away for a moment?

While you cannot pause the program, you will be able to take the same breaks as in-person attendees that are listed in the program schedule.

Is the time of the live stream adjusted for my time zone?

Presentations are broadcast in the time zone in which they occur and are not adjusted based on a participant’s time zone. To find out when the conference will be broadcast in your time zone, we recommend using this World Time Converter. View the schedule for the program you plan to attend to find out which time sessions will begin.

I did not pass the system checker screening. How can I reach technical support?

Technical support is provided by our live-stream provider Digitell:

Email Support:
Phone Support: (Monday–Friday, 8 am–5 pm Eastern)
Toll-Free: 877.796.1325
International: 1.716.664.2041

In addition to the listed times above, support is available during live streams beginning one hour before the start and continuing until 30 minutes after the last session ends.

How do I know my computer, mobile device, or tablet meets the minimum technical requirements for live streaming?

Use the system checker in the location and on the device you intend to use to access the live-stream program.

What are the live-stream participation requirements? Can I log in with multiple devices?

Live, synchronous participation is required for IFM live-stream programs. You must participate in the broadcast by logging into your own IFM account to receive CME credit and to fulfill IFM Certification Program requirements. Live-stream login information is unique and cannot be shared. Those who do not log in through their own IFM account during the live stream will be removed from the program and will not receive program materials, recordings, CME credit, or credit toward the IFM Certification Program.